Articles

Dealer Ops•by Hannah Mitchell•December 15, 2023

Make Women Safer Behind the Wheel

Lack of crash-test dummies modeled to represent adult females is a regulatory gap that should be filled.

Dealer Ops•by David Ibarra•December 12, 2023

Agents must develop purpose, teamwork and resilience to attain success as factors beyond our control put new pressure on our dealer-clients.

Dealer Ops•by David Ibarra•December 12, 2023

Agents achieve the greatest rewards by establishing positive and purposeful habits.

F&I•by Hannah Mitchell•November 8, 2023

Consumers will respond to genuine, respectful expertise, even in tight times.

Dealer Ops•by Ronnie Wendt•November 3, 2023

Effective sales programs make them an option.

Showroom•by Ronnie Wendt•November 1, 2023

Hard work and managing money well helped auto retail mogul Gregory Jackson build an empire that, three decades on, has a bright future.

Compliance•by James Ganther•October 27, 2023

Barbecuing brisket turns out to be an apt analogy for compliance.

F&I•by Rick McCormick•October 18, 2023

Aim to pause to give the customer space to talk, while avoiding interrupting.

F&I•by John Tabar•October 17, 2023

Your approach and timing with customers can make all the difference.

Auto Finance•by Melinda Zabritski•October 12, 2023

Increased incentives helped captives take the lead, with 58% of new financing.