NORTHBROOK, Ill. – The Allstate Corporation today announced that Pam Dufour will join the company as president of Allstate Roadside Services. In this role, Dufour will lead all business operations of Allstate Roadside Services, including developing strategies for operational performance, managing call center operations and leveraging state-of- the-art technology. She will report to Kathy Mabe, president, Business to Business of The Allstate Corporation. Dufour will join Allstate effective September 22, 2014.
“Pam has had tremendous experience and success in managing consumer assistance operations,” said Mabe. “Her background in consumer-focused services spanning roadside assistance, travel insurance and healthcare services, where she built award winning call center operations, makes Pam an excellent choice for this important role.”
Dufour has served in a number of leadership roles in roadside and rescue services, customer service, claims management, marketing and sales. Before joining Allstate, she served as senior vice president and chief operations officer for Allianz Global Assistance USA and the Americas Region. In that role, she was responsible for operations strategy in North and South America and all aspects of service delivery. She gained extensive experience in product development, project management and quality control while working for SunTrust Bank. Dufour earned a bachelor’s degree in marketing and management from James Madison University and has a master’s degree in business from Virginia Commonwealth University.
