Providers and Administrators in blue logo
MenuMENU
SearchSEARCH

Consumers Trust Social Media, Peer Reviews More than Dealers

April 17, 2015
2 min to read


NEW YORK — Marketing platform provider Crowdtap has released the results of a new study that explores the consumer path to purchase when it comes to buying a vehicle.


The study polled community members who self-identified as “car buyers,” defined as those who were looking to purchase a vehicle within the next year, or who have purchased a vehicle in the past year. The data showed that car buyers are increasingly relying on peer reviews and social media — above traditional advertising and professional review sources — when it comes to researching and learning about car brands and models.

Ad Loading...


Of the 500 car buyers surveyed, 68% said they have purchased a car they found on social media and 87% said they research potential car purchases on social media prior to making a decision. Eighty percent said they are more likely to turn to their social network for car buying advice than a car salesperson.


Crowdtap also found that buyers are likely to take to social media to talk about cars, as 95% said they would post about a great model or maker on social media. And 36% cited friend or family recommendations as the single most influential source on car services, followed by online review sites (19%) and social media (16%).


“Media-empowered consumers — who increasingly rely on the opinions of their peers to inform buying decisions — are flipping the automotive advertising model on its head,” said Matthew Scott, senior vice president of Strategy & Business Development at Crowdtap. “Auto brands that are able to steer the power of peer endorsements and social sharing will find success in marketing’s people-powered future.”


Crowdtap’s survey of 500 car buyers was conducted in February 2015.

More Industry

F&Iby Lauren LawrenceFebruary 25, 2026

Report Finds Year-End F&I Strength

Deal volume ebbed and flowed throughout 2025, but product performance remained steady, according to automotive technology and data intelligence solutions provider StoneEagle.

Read More →
Industryby Lauren LawrenceFebruary 24, 2026

China Leads Battery Production

Between 2020 and 2025, gigafactory capacity grew six-fold and is set to grow another 118% by 2030, according Benchmark data.

Read More →
Industryby Hannah MitchellFebruary 24, 2026

Overall Consumer Confidence Up

Americans’ view of present business conditions, the labor market and family finances, though, are still in the dumps, and if they plan to buy cars, many target used units.

Read More →
Ad Loading...
Auto Financeby Lauren LawrenceFebruary 23, 2026

Auto Loan Forecast Bucks Market Trend

Auto loan originations rose over 6% year-over-year in the third quarter of 2025, but TransUnion predicts a slight decline in auto loan growth this year, making it an outlier in the company's overall lending forecast.

Read More →
F&Iby Hannah MitchellFebruary 23, 2026

Some Auto Brands Cheaper to Insure

A new top 10 list ranks the least expensive for average full insurance coverage on a clean driving record and high driver credit scores.

Read More →
Industryby StaffFebruary 20, 2026

Learn to Manage the Mayhem at Agent Summit

Rob Mancuso – president of Mancuso Automotive – will present a Keynote at the 2026 event.

Read More →
Ad Loading...
Industryby Lauren LawrenceFebruary 19, 2026

Affordability Leads Top-Rated List

Edmunds’ editorial team tested 300-plus vehicles to help determine the Top Rated Awards for 2026, and one brand stood out with multiple rankings, including Best of the Best.

Read More →
Salesby Hannah MitchellFebruary 19, 2026

Auto Sales Still Sluggish

February forecast has new-vehicle deliveries still off from last year at this time amid high prices and vanished EV incentives. But J.D. Power sees business picking up from here as automakers target growth.

Read More →
Industryby Hannah MitchellFebruary 18, 2026

EVs Bring Most Satisfaction to Date

Study finds that adopters are true believers and that their satisfaction with the vehicles is growing, including for public charger experience, despite pullback of federal incentives.

Read More →
Ad Loading...
Industryby Lauren LawrenceFebruary 17, 2026

Auto Manufacturing Drives Economic Growth

The sector generates over $64 billion in annual economic impact in South Carolina, making it the largest and fastest-growing manufacturing subsector in the state.

Read More →