In January, PCMI promoted Clyde Owen from president to CEO, succeeding Mark Nagelvoort, who was named executive chairman. 

PCMI is a major finance-and-insurance software provider and the home of the PCRS platform, which processes more than 135 million contracts worldwide each year. 

We caught up with the former LexisNexis executive and Insurity Solutions founder to learn more about his background and what’s next for PCMI and the F&I industry. 

Q: What led you to PCMI, and did you expect to become CEO?

A: I joined PCMI in 2022 as president because of the role the platform plays in automotive F&I operations. Customers rely on PCMI every day to administer products, manage claims and stay compliant, and there was a clear opportunity to help modernize that foundation while preserving what made it trusted.

I didn’t come in expecting to become CEO. My focus was on learning the business, listening to customers, and helping position PCMI for its next phase. As the strategy evolved, stepping into the CEO role became a natural continuation of that work.

Q: How did your past experience as an entrepreneur and executive prepare you for the job?

A: My background taught me how to build teams, stay accountable to customers, and manage complexity across the organization, from product and development to delivery and support.

In automotive, expectations are high. Customers want systems that scale, automate intelligently, and still reflect how their business actually operates. That requires a holistic, execution-focused approach. 

Q: How has your combination of an MBA and CPA license served you?

A: I earned degrees in accounting and finance, an MBA in international finance, and my CPA early in my career to build a strong foundation in both strategic thinking and financial discipline.

That combination has been invaluable in leading a platform business. It helps balance growth, investment and execution, especially in automotive, where technology decisions directly impact profitability, compliance and customer experience.

Q: PCMI has become a regular presence in industry headlines, including new tools and features and the acquisition of StoneEagle’s Enterprise Solutions Business Unit. What is fueling all this activity?

A: At the core, it’s customer demand and platform clarity. Automotive customers are operating in increasingly complex environments and are asking for more automation, more scalability and fewer disconnected systems.

That feedback is driving our continued investment in PCRS and the expansion of capabilities like Claims Intelligence, PresentNow and Loyalty Program Management. The acquisition of StoneEagle’s Enterprise Solutions Business Unit fits squarely into that strategy, bringing experienced teams and deep domain expertise together and contributing to the continuous modernization of our platform.

With the support of Thoma Bravo, we’re able to invest thoughtfully in platform modernization, performance and observability, support and ecosystem expansion. The goal is long-term execution, giving customers the system they deserve and increasingly expect.

Q: What Challenges lie ahead?

A: The automotive market is changing quickly. EV adoption, regulatory pressure, continued consolidation and rising expectations around efficiency and automation are reshaping the industry.

Our challenge is delivering modernization responsibly at scale. That means helping customers move forward without disruption, giving them control over how automation is applied, and ensuring the platform continues to perform as their businesses grow.

PCMI is in a position to help lead that change, not by dictating how the industry should operate but by listening closely to customers and turning that insight into systems that move the industry forward.

LEARN MORE: PCMI Launches Modern Data Pipelines