Ship.Cars, a provider of auto logistics technology solutionsm launched a real-time tracking/status link feature that lets end customers get updates on their vehicle shipments from dispatch to delivery, with round-the-clock access to shipment status and locations.
Lack of visibility and miscommunication can lead to significant disruptions and dissatisfied customers with auto logistics. Ship.Cars' new real-time visibility feature aims to tackle those challenges by offering seamless tracking and updates for every shipment.
“Introducing our new visibility feature addresses the evolving needs of our auto logistics partners and their customers," said President Eftim Eftimov. "This functionality will set a higher standard in customer satisfaction and operational efficiency within the auto logistics industry.”
Typically only available from last-mile delivery services in the retail sector, the feature enables car-shipping customers to monitor orders by providing real-time status updates and access to all related inspection and delivery documentation. That allows shippers like Montway Auto Transport to reduce customer inquiries, limit negative feedback, and provide top-shelf customer service quickly and effectively.
Functionality and Features
The customer tracking link offers a seamless experience:
Real-time updates: Customers have round-the-clock access to vehicle shipment status and locations
User-friendly interface: The link can be accessed from any device, providing a straightforward and intuitive customer experience.
Enhanced communication: The feature streamlines interactions between carriers and customers by reducing the need for back-and-forth communication.
Order documentation: The tracking page includes essential carrier and driver details, along with vehicle-inspection documents.
Balancing Privacy and Visibility
The customer tracking link is designed to provide transparency without compromising security, ensuring sensitive information remains protected while delivering necessary customer updates.
Generative AI Chatbot
In coming months, Ship.Cars plans to integrate a generative artificial-intelligence chatbot into the tracking page for constant customer support. The functionality will have the ability to answer a wide range of questions related to auto logistics.
"Our commitment to innovation remains steadfast. By leveraging advanced technologies we can provide even greater transparency and efficiency to our shipping partners and valued carriers," Eftimov said.
For more information about Ship.Cars, visit
