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ArticlesFebruary 7, 2024

Steering the Future of Automotive Retail

New EFG Cos President and CEO Jennifer Rappaport outlines strategies for industry stability through training and innovation.

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Newsby StaffSeptember 6, 2023

CarNow Appoints Kayne Grau as CEO

Will lead company's automotive retail innovation and growth strategies.

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Newsby StaffApril 3, 2023

Cadillac Outranks Other Brands in Internet Response

The 2023 Pied Piper Internet Lead Effectiveness Study finds GM luxury brand’s dealerships respond best to website customer inquiries.

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Newsby StaffJanuary 19, 2023

Customers Less Satisfied with Buying Process in 2022

New research from Cox Automotive shows consumer satisfaction with the car buying process declined in 2022 for the second consecutive year.

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Newsby StaffAugust 24, 2021

AutoAPR Rolls Out TestDrive+ to Move Internet Visitors Further Down the Sales Funnel and Set Appointments Automatically

Dealerships that use TestDrive+ are now able to move interested customers down the sales funnel by taking them through inventory-specific payment calculations or shop-by-payment vehicle selection, and then invite the guest to schedule their test drive virtually.

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Newsby StaffJune 10, 2021

RouteOne’s Digital Retail Services Now Include Customer Prequalification

Prequalification functionality provides dealers with visibility into a consumer’s credit worthiness and requires only the consumer’s name and address to request a credit score and credit report.

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ArticlesMay 10, 2021

The Current Setting for Automotive Digital Retail in 2021

2021 offers an extremely promising year with the implementation of new technologies adding to the automotive value chain, and digital automotive retailing is predicted to see an observable lift.

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ArticlesMay 3, 2021

The Secret to Winning Todays Digital Buyer: Put the ‘I’ Back in Omnichannel

As a dealership, you can’t afford to ignore the individual players in your own omnichannel – listen to them and reap the rewards.

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ArticlesMarch 16, 2021

Car Buyers Are Back, Just Not in the Dealership

In order to succeed in this new normal, dealerships will need to evolve and leverage the modern technologies available to them in order to meet consumers where they are – in their homes. 

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ArticlesMarch 15, 2021

Improving the E-Commerce Shopping Experience Through Resolutions-Focused Customer Service

While stores ponder their physical store operations, retailers understand that planning also needs to account for changes in shoppers’ behavior and expectations.

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