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Dealer Opsby By Ronnie WendtDecember 29, 2023

OEM Execs Share Future Views of Auto Retail

Kerrigan Advisors’ survey of OEM executives uncovers their views on profitability, days’ supply, and the agency sales model.

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Complianceby Gil Van OverDecember 28, 2023

An Unlikely Compliance Model

Look west for a state that's tried and tested a structure worth following.

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F&Iby Ronnie WendtDecember 27, 2023

How to Deliver Great, Not Just Good, Service

Customer loyalty is driven by accessibility, personalization, innovation, and connection.

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Dealer Opsby Danielle CumbeeDecember 27, 2023

Why Onboarding Matters and Keys to Success

There is no “perfect” onboarding process, but there may be an improved version of onboarding that can exist for your organization as you develop how your time is spent when training new additions to your team.

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F&Iby John TabarDecember 21, 2023

Getting a Better ROI on Your Day

You need a plan to help you manage everything for maximum results.

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Showroomby Hannah MitchellDecember 21, 2023

Reputation Is Everything

It's paramount for car dealers to attract and retain customers, automotive marketing experts say, and those experts advise specific steps that can help dealerships get that most important job done and done right.

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Complianceby Gil Van OverDecember 20, 2023

Prohibited Practices

Keep this list handy to help you comply in F&I.

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F&Iby John TabarDecember 20, 2023

Bringing Value to Every Interaction

A roadmap for engaging stakeholders in ways that leave them feeling served.

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Auto Financeby Hannah MitchellDecember 20, 2023

It Pays to Have a Plan

Payment service providers discuss the growing importance of their offerings.

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F&Iby Rick StriflerDecember 20, 2023

Manager, Leader or Neither?

Congratulations! You have been promoted to manager.

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