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ArticlesDecember 20, 2023

Manager, Leader or Neither?

Congratulations! You have been promoted to manager.

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ArticlesDecember 20, 2023

Setting the Stage to Influence

Small tweaks to your approach can transform a customer from resistant to receptive.

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Articlesby Gil Van OverDecember 20, 2023

Shortcuts and Compliance Are Not Friends

Don’t let process shortcuts short-circuit all the hard work your dealer has put in to make their dealership the success it is today.

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ArticlesDecember 20, 2023

Steering Through Volatility: A Guide to Dealer Reinsurance

Dealers that opt into reinsuring their GAP product, if market conditions remain consistent with used-car values staying high, stand to make underwriting profits.

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Articlesby Tim BaileyDecember 20, 2023

Enable Sales Staff to Present F&I Earlier in Process

Building a cooperative culture and avoiding isolating important business segments will boost sales.

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Are Your Profits at Risk?

Junk and voluntary protection products are targeted by regulators.

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ArticlesDecember 20, 2023

How to Improve Retention, Defection and Conquests

Targeted marketing and understanding data can help dealers win new customers and keep the ones they have.

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Articlesby StaffDecember 20, 2023

He Wrote the Book on It

Industry veteran Max Zanan shares his thoughts on reinsurance, F&I risks and trends.

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Articlesby Gil Van OverDecember 20, 2023

Paystub: Real or Fake?

Follow these steps to have confidence in what you're dealing with.

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Newsby StaffDecember 20, 2023

Deadliest Models Listed in Report

IIHS findings show certain categories more dangerous, some specifically for other vehicles’ drivers.

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